Setting Up WhatsApp Business Hours

WhatsApp Business is a feature-rich messaging platform that allows businesses to communicate with their customers in a more efficient and convenient way. One of the key features of WhatsApp Business is the ability to set up business hours, which helps manage customer expectations and provides better customer support. In this tutorial, we will guide you through the process of setting up WhatsApp Business hours to ensure effective communication with your customers.

Prerequisites

Before diving into the steps, ensure that you have the following:

• A WhatsApp Business account
• A smartphone or tablet with the WhatsApp Business app installed
• A stable internet connection

Step 1: Open WhatsApp Business

Launch the WhatsApp Business app on your smartphone or tablet. Ensure that you're logged in to your business account.

Step 2: Access Business Settings

Once you're in the WhatsApp Business app, tap on the three-dot menu icon in the top-right corner. From the menu, select "Settings" to access the business settings.

Step 3: Set Business Hours

In the settings menu, select the "Business Settings" option. Look for the "Business Hours" section and tap on it.

Step 4: Configure Business Hours

In the "Business Hours" section, you'll find options to set your opening and closing hours for each day of the week. Tap on the day you want to configure, and you'll see options to set the opening and closing times.

• To set the opening time, tap on the "Opening Time" field and select the desired hour and minute.
• To set the closing time, tap on the "Closing Time" field and choose the desired hour and minute.

Continue this process for each day of the week, adjusting the opening and closing times as needed.

Step 5: Customize After-Hours Messages

WhatsApp Business allows you to create custom messages for customers who contact you outside of your business hours. To set up an after-hours message, follow these steps:

• In the "Business Hours" section, scroll down to find the "After-Hours Message" option.
• Tap on the "After-Hours Message" field to enter a customized message.
• You can include information such as when you'll be available and alternative methods of contact.

Step 6: Save Changes

After configuring your business hours and after-hours message, navigate to the top-right corner and tap on the save icon. This will save your settings and make them instantly active.

Step 7: Test Business Hours

It's essential to verify that your business hours are functioning correctly. You can test it by opening the WhatsApp Business app outside of your set business hours and send a message to your business account. You should receive the after-hours message you configured earlier.

Conclusion

By setting up WhatsApp Business hours, you ensure that your customers are aware of when they can expect a response from your business. Remember to regularly update your business hours based on any changes in your operation schedule. With effective communication using WhatsApp Business, you can provide excellent customer support and enhance your overall customer experience.